PATHETIC SERVICE FROM MAKRO ONLINE

I placed an online order on 07.12.2018 from Makro for my kids' Christmas presents, 7-10 days came and passed with no notifcation or even a call to say what is going on. I had to go to Germiston and was told there was no stock, order was transfered to Woodmead who also happened to also have no stock. I had to do follow ups on my own and up until today nobody has bothered and apparently there is still no stock and nobody cares to notify. Makro online services is pathetic especially the call centre, they never know what to say, it's like they just have standard answers to use. I have asked for a refund and DO NOT wish to bother with Makro online services again, it's a waste of time.