pathetic service from makro online

Item: Makro
Rating: 1
Author: Laura S

I placed an order online at Makro on the 19th of June 2025, for a gas geyser. Till today i have not received the order or any feedback about where my order is. If i check the status online it shows ready to be shipped. and when i call the Makro call center, they keep telling me that they are not sure where the order is and there is no luck with picking up my order from the supplier. the order was supposed to be delivered on the 21st of June 2025. I have been calling everyday since then with no feedback at all. I have called them yet again today 30-06-2025 and have asked for a refund. only to be told that i should wait another 14 days to get my refund.

Helpful (0)

Replies (4)

Laura S's updateReviewer Update

04 Jul 2025, 09:51

Still no feedback on my refund, how long do i have to wait for this ?

Laura S's update04 Jul 2025, 09:51

Reviewer Update

Still no feedback on my refund, how long do i have to wait for this ?

Laura S's updateReviewer Update

04 Jul 2025, 14:13

This is the same story i got when i called so many times, and still nothing is being done about it, I need my money back

Laura S's update04 Jul 2025, 14:13

Reviewer Update

This is the same story i got when i called so many times, and still nothing is being done about it, I need my money back

Laura S's updateReviewer Update

07 Jul 2025, 14:57

I am still waiting for my refund

Laura S's update07 Jul 2025, 14:57

Reviewer Update

I am still waiting for my refund

Laura S's updateReviewer Update

07 Jul 2025, 15:19

what the hell is going on with you people, I JUST PHONED MAKRO CUSTOMER SERVICE TO FIND OUT HOW FAR MY REFUND IS AND THEY SAID THAT THE ORDER WASNT EVEN CANCELLED, ABSOOLUTELY F###ING RIDICULOUS. GIVE ME MY MONEY BACK IMMEDIATELY!!!!!!! I AM NOT WAITING ANY LONGER FOR THIS

Laura S's update07 Jul 2025, 15:19

Reviewer Update