QBq
Quinton Bond quinton.emj
1 reviews | Active since Mar 2026
19 Oct 2022, 13:50
Pathetic Service From Makro Montague Gardens
Bought a Trimtech 149cc lawnmower on 12 October 2022, used it once over the weekend and it stopped working. Took it back 19 October 2022, only to be told that they had to book a 7 day old unit in for repairs. Absolutely ridiculous service from customer services and Makro Montague Gardens!!!
If I could rate lower i would..........
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Quinton Bond quinton.emj's updateReviewer Update
19 Oct 2022, 16:03Makro Repair ID: ***
Makro Montague Gardens, insisted that the 1 week old petrol lawnmower that is faulty HAD to be booked in for repairs, as they did not have petrol on hand to test it, which in itself is ridiculous, if it were a month old by all means.
It was returned within the 14 day period, in its original box. We were not even offered a new replacement unit......
It is ridiculous.......R4000 out the pocket, broken lawnmower after the first use within a week, and now HAVE to book in for repairs which can take up to 21 days.......pathetic is all I have........
Worst of all is should they now give a new lawnmower, it is on the original receipt date, which makes a new lawnmower a month old........
Makro Montague Gardens, insisted that the 1 week old petrol lawnmower that is faulty HAD to be booked in for repairs, as they did not have petrol on hand to test it, which in itself is ridiculous, if it were a month old by all means.
It was returned within the 14 day period, in its original box. We were not even offered a new replacement unit......
It is ridiculous.......R4000 out the pocket, broken lawnmower after the first use within a week, and now HAVE to book in for repairs which can take up to 21 days.......pathetic is all I have........
Worst of all is should they now give a new lawnmower, it is on the original receipt date, which makes a new lawnmower a month old........
QBq
Quinton Bond quinton.emj's update19 Oct 2022, 16:03
Reviewer Update
Makro Repair ID: ***
Makro Montague Gardens, insisted that the 1 week old petrol lawnmower that is faulty HAD to be booked in for repairs, as they did not have petrol on hand to test it, which in itself is ridiculous, if it were a month old by all means.
It was returned within the 14 day period, in its original box. We were not even offered a new replacement unit......
It is ridiculous.......R4000 out the pocket, broken lawnmower after the first use within a week, and now HAVE to book in for repairs which can take up to 21 days.......pathetic is all I have........
Worst of all is should they now give a new lawnmower, it is on the original receipt date, which makes a new lawnmower a month old........
Makro Montague Gardens, insisted that the 1 week old petrol lawnmower that is faulty HAD to be booked in for repairs, as they did not have petrol on hand to test it, which in itself is ridiculous, if it were a month old by all means.
It was returned within the 14 day period, in its original box. We were not even offered a new replacement unit......
It is ridiculous.......R4000 out the pocket, broken lawnmower after the first use within a week, and now HAVE to book in for repairs which can take up to 21 days.......pathetic is all I have........
Worst of all is should they now give a new lawnmower, it is on the original receipt date, which makes a new lawnmower a month old........