Pathetic Service from Makro

I placed an order with Makro Online for an Item on 19 November 2019. & days later I phone to find out where my item is and they tell me that they dont have stock. But when they look on the system it says they have stock. so they moved my order to another store, which also doesnt have stock. I ask them to move my order to the store that has stock they tell me they cant do that and have to wait till they receive stock of the item. I cancel my order on 25 November to move to the store that has stock, confirmed with the store manager that they do have stock and 2 units, I place my order the same day, Phoned again on the 27th November for a lady to tell me that they have 3 units in stock but they cant find it anywhere and said they will let me know if the stock arrives. I did not order a black 5 day deal as I wanted my unit before any of these specials begin. Definitely am mortified by the uselessness and incompetence of the staff throughout Makro. How on earth do you keep up with theft if you cant even find an item that is 2m tall and 0.5m wide?!