Pathetic service from Makro

I purchased a dishwasher from Makro online on 25 July 2025. The product was delivered on Wednesday 30 July 2025. Upon opening the packaging, we observed the top of the dishwasher was crushed in and there was a scratch on the side panel. We immediately contacted Makro and asked for the item to be replaced. We were asked to send through photos, we did this; as well as sending through the video of us unboxing the dishwasher. We were told we still had to log a return once the driver updated the system to show it had been delivered. We did this and received a message saying that the lengthy returns process would be to wait for approval, then wait for a courier to fetch it, then wait for it to be assessed once received and then wait for a refund, not a replacement, then place a new order and go through the whole process of waiting again. This is ridiculous and unacceptable since nobody has even bothered to collect the damaged goods as of today, 5 August 2025! We are now at the mercy of Makro and their pathetic after-sales service. Very disappointed.