1 reviews | Active since Feb 2023
Pathetic service from MAKRO & DAWN WING
I purshased a 13kg Samsung washing machine for my 73 year old mother. It should have been delivered 26Jan2023. I have called every day since 27Jan2023, got different people telling the same lies. I admit that I entered my contact number incorrectly, but they said that they updated the number on the system on 27Jan2023, however, this is now 1 of the reason it's not being delivered. It's in 'transit' since 24Jan2023. I have documented names, surnames, dates, times and reasons for non delivery. I have also contacted DAWN WING and no joy. Managers and Supervisors are supposed to call, but don't. Nobody actually cares. MAKRO took my money and are collecting interest on it, whilst my 73 year old mother, whom I bought the machine for, is sitting at home waiting for delivery. MAKRO & DAWN WING, you should be ashamed of yourselves.
Thank you for the reply.
I would assume that after 2weeks of no delivery, you would make this a priority. Why, just yesterday before writing to you, your call centre agent advised that a manager / team leader would contact me, but I'm still waiting for that call. No surprise there...
Kindly advise the way forwarod.
Thank you for the reply.
I would assume that after 2weeks of no delivery, you would make this a priority. Why, just yesterday before writing to you, your call centre agent advised that a manager / team leader would contact me, but I'm still waiting for that call. No surprise there...
Kindly advise the way forwarod.