Pathetic Service From Makro

Today i wanted to buy something from Makro without any success. I tried to create a online profile a few times, but it did not want to accept my password (yes i followed their intructions on what is allowed and what not). I tried phoning them 3 times to try and get it done without success. The first two times, they answered and started off helping me and then after i gave my confirmation details just 'ignore' me. I can hear them typing and people speaking, but they do not respond when i talk. Both times this dragged on for more or less 5 min. The third time a lady helped me and tried to create the account on her side. Using the details she used i could not log in to the account, she the followed to try as well but failed with the same error. I asked her what i should do knowing that the promotion expires today. where she told me to hold on for a short while, but never to return again and after waiting for 15min for her to return i put the phone down. I dont know if this is due to the fact that it was close to 18h00 and people might want to go home or something, but the service is pathetic