Pathetic Service from Makro

Item: Makro
Rating: 1
Author: Mogamat A

I bought some items on 27 November 2019 and for some reason only 1 item was delivered to me and up till today I am still waiting on the other items (3).

I know it the busy season, but what frustrates me most is the fact they do not communicate with me. I called their Call Centre ***thrice already and each time I have to hold on for 20min+ only to be told that they will escalate and call me back as soonest.

I am still waiting an update from them....

Helpful (0)

Replies (1)

Makro's replyOfficial

22 Dec 2019, 09:14

Good day Mogamat,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply22 Dec 2019, 09:14

Official