Pathetic Service from Makro Alberton

On the 24th June 2017 I purchased a Whirlpool washing machine .I also bought the extended warranty .I experience issues with water dripping from the door .Makro Techs came out and advised that the door was faulity .I opted to return the machine and bought a Bosch washing machine .The extended warranty on the whirlpool was cancelled and new one don eon the bosch .I have all the relevant documents .On April 2 2021 the washing machine stop draining .We tried all the troubleshooting ut still failed to fix the machine .I called into Makro on the 3rd April 2021 to advsied of the issue and that the machine was still under covered under the extended warranty which only expires in July 2022. On the 3rd April Malcolm from the store contacted advissing that he would book a call on 4th with Bosch techs to come out .On the 7th April Malcom requested for me to send a copy of the extended warranty .He then requested a copy of the whirlpool document .IIt was then that I was advised that the appliance was not changed from whirlpool to bosch due to the error of the staff member and the machine was not covered by Bosch .Malcom advised that Makro will undertake to repair machine by sending out their own techs .In my opinion i paid for te extended warranty for Bosch ,the money was accepted but now i have to accept that makro own tech will repair the machine .I was advsied by Malcolm that Makro techs are approved to repair a bosch washing machine .To date and after many messages etc no one has come out to repair the machine nor did i even receive a call from the manager who supposedlyis arranging for the repair .I was suppose to have received a call today It is now 10 days later and througout this bad experience not even an apology was forthcoming from Makro . ..This is highly disapointing .The attitude of the staff member when selling the product is completely different to when you trying to raise an isuse .You are almost brushed of .THis will definately be my last appliance purchase with Makro .Will Makro refund me for the huge laundomat bills ? Pathetic shocking Service from a huge store .No accountabilty from anyone at Makro .