Pathetic service from Makro!!

On 26 November 2019 we placed an online order for delivery with Makro. MAK*** was the order number. By 4 December we had not received the order, so we called the contact center. I spoke to Karabo who assured me she would escalate the complaint and someone would come back to me. On 5 December we had no feedback so I called the contact center again. This time I refused to allow my call to be ended. The result was that they ended the call after one hour!? Yes after a full hour they cut me off! I then took time off work and drove to Makro Cape Gate to get some answers. There we were told that two of the items were out of stoke. This after nine days!! Then I was told that it was because of black friday, but black friday was on 29th. The order was placed on 26th. The confirmation clearly stated it would take three to five days to deliver. Nine days later and we are still waiting?! Why does Makro take the full payment when they do not have stock? Why is the product in stock online? Why must I wait 7 working Days for Makro to reimburse me if the product was in stock when I did the online order? Why must I pay a delivery fee if I still have to drive to the store and fight and argue with them? Or maybe I should just ask why Makro offers a service which they cannot deliver on? I would love to hear what they have to say about this pathetic service. Adrian Liebenberg ***