1 reviews | Active since Dec 2011
Pathetic service from Makro
I placed an order on the Makro website on 4 December 2019. Today is the 15th January 2020 and I have only recieved part of my order. On 4 Dec, I place an order for 3 XBOX one games. SIMS4, a GOLF game and FIFA 20 I recieved the Golf game in the turnaround time of 10 days on 14 December. The SIMS4 game and FIFA20 game has not arrived to date. Makro Silverlakes has been in contact with me on an off during December promising that they are working on it. Someone at Makro Silverlakes even promised that it would be delivered to my address by Tuesday this week after a couple of calls and complaining on Facebook (even on that platform they promised to get it done) I am now made to understand that only one game is arriving tomorrow from Makro Silverlakes. (I have no faith that it will!) Promises were made before. Not sure where the other one is and why it is not reaching me. I am totally disgusted with the service. The FIFA game was actually ordered for my nephew for Christmas! My advice to anyone THINKING of using Makro online - THINK AGAIN. These people know nothing about service and just to do not care about customers.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We have received your complaint and we apologize that we've sent you from pillar to post about the delivery on the outstanding part of your order. could we request that you allow us to work on the order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We respect and value all our customer and assure you that this matter will be our priority.
We have received your complaint and we apologize that we've sent you from pillar to post about the delivery on the outstanding part of your order. could we request that you allow us to work on the order and we shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team