Pathetic service from Makro

I have purchased a Samsung Tablet online through Makro online website. On 8 Nov 2019 I received a text message stating the parcel was handed to the courier. On 11 Nov 2019 I phoned the courier which didn't receive it so after numerous calls to Makro to try to resolve the matter and all the agents promising to call back, but doesn't except one, the courier still haven't received the parcel even after a lady phoned me at 12h25 telling me the parcel was handed to the courier. Makro personnel is all full of lies and none of them is able to give answers and therefore not able to the job they getting paid for. Absolute pathetic experience never to be used again!