Pathetic Service from Makro

I bought an oven from Makro online, received it on the 3rd of January, and logged a return with them on the 4th of January, as the item was 1. wrong size 2. It had a lot of dents on it 3. the box was full of dust

I took pictures and emailed them to them. After following them, they only came to collect on the 20th of January. I have been calling them almost daily to follow up with the refund, but still, no refund is forthcoming.

Please think twice before buying anything online with Makro; their service is pathetic. I need my money back, and they are just telling me the issue has been escalated, there is no communication or update from their side.