Pathetic service from Makro

I have had a very bad experience purchasing items on line by makro . Firstly it was 7 items purchased that came in 5 different deliveries . That I understand was because it was from different stores . Just wished I was informed about this in the first place , then I would have shop elsewhere Items were purchased on 22 February Two of these items arrived here damaged A tv remote and mini oven Till this day I.m still waiting for these items to be collected so I can get my money refunded Makro on line whatsapp is a huge disappointment. I keep getting referred to some one else and they take forever to responded. I cannot be on my phone whole day . If I take to long to respond when they finally make contact , they close the ticket Calling customer care another waste of time .one stays long on the line when told they going to transfer you to the proper department . Then no help on the line The labels that was sent to put on the damaged goods were the wrong ones . The couriers couldn't take items away without correct labels All this is very frustrating. It was items that was needed to be put in use immediately . The tv couldn't work without it's remote We needed the mini stove to cook We have since bought others . I just want my money back . I have never dealt with such in competent , time consuming idiots that don't give a damn about their customers