Pathetic service from installation, on-floor staff to customer service

I bought 2 Items from Makro Centurion on the 7 Oct 2017. The delivery and installation was supposed to be on the 8 Oct as per agreement, of which I paid for. The delivery was done, except the installation. Item 1 - installation is NOT properly done, a cooker hood is skew and it might fall any time. Item 2 - The machine was NOT installed, as the guys claimed the power cable was a wrong one (international power cable). I highlighted/mentioned this on Delivery Note.

After 4 days of NO followed up from Makro, I made countless calls to no success. The last time I phone, the lady at customer service did not know where or who to direct my call to. All she said is that she is just at Call Centre - Seriously??? I then went to Makro, on the 16 October, I spoke to 4 people who promised that this issue will be resolved during the week. On the 19 Oct I received a call from one of the staff, who told me that the supplier has confirmed that the machine comes with 2 power cables and the one to be used I have to buy a plug for it. I was told to open the machine to locate the power cable. I found the cable and we agreed that the installer will be at my home to do installation on Saturday, the 21 Oct between 09:00 and 11:00. I waited the entire day, meaning I have to cancel my other appointments to accommodate this one. No one came to install the machine and no one phoned me to date.

This is clear that Makro has the poorest customer service on earth. The is no follow up after subcontractors delivered/not delivered the goods. Makro doesn't care if you have receive the goods or not, whether the goods are received in good condition or not. We are now going for 3 weeks and no one knows if the machine Makro dumped in my house is working or NOT? All Makro cares about is to get our money. I am enough of Makro and their lies, All I want now is my money and those items out of my house.