Pathetic Service from Bosch "Ambassador"

We visited the store today (23 November 2024) for the first time. The store advertised a Bosch Gas Hob and had it on display. After enquiring about the product, we were asked to wait as the unit had to be fetched for us. We asked about the warranty and were told that the Bosch Ambassador would be able to assist us futher.

After waiting for 20 minutes, we were told that they no longer had stock. We asked why the product was still advertised if they had no stock and we were asked to wait to speak to the Bosch Ambassador.

Another 15 minutes pass and the rudest person (Darian Patrick) walks up to my husband, tells him that they do not have stock. My husband asks about a call back voucher, he is told MAKRO doesn't do such things and that he is busy with another customer and he'll be with us shortly.

We wait for a further 20 minutes and we still receive no response or assistance until my husband walks up to Darian (because he is clearly not busy but is refusing to assist) and asks why the product is still advertised. Darian avoided the question and suggested that my husband take the display product instead (at full price). My husband turns to me and asks "should we take the demo?" Darian corrects him and says it's a display and that a demo is a unit that has been used.

Darian goes on to explain that he personally cleans the unit everyday so there's nothing wrong with it. My husband then asks him about the warranty on the product and he rudely responds with "can I finish what I'm saying before you interrupt me".

My husband goes on to ask about whether they would cover everything over the 5 years and Darian responds with "like what?". Without answering my husband's question, Darian then **** to my husband and indicated that we HAD TO INSTALL THROUGH MAKRO to get the compliance and we could only use another installer if they were cheaper than MAKRO. If not, no MAKRO technician would help us.

My husband then indicated that he had found an installer that was cheaper than MAKRO (the quote from MAKRO was more expensive than a private company who quoteed us) and then asked if the warranty wouldn't be issued if MAKRO didn't install and issue compliance. Darian then changed his story and told my husband that it was his choice and that he would get the warranty and MAKRO technical assistance as long as there was a compliance certificate.

My husband then mistakenly referred to the product as a demo and was told "I told you before it's a display and not a demo".

I then jumped in and told him that he should speak more politely to customers and that he is rude. He then immediately says, I have to deal with another customer. I responded with, you are dealing with us and you should finish while you're here. He just left and walked away.

@MAKROWOODMEAD @BOSCH DO BETTER!!

Darian Patrick, is the rudest person I have ever encountered. If employees cannot deal with customers or the pressure of a busy weekend, don't work in customer service.

I am absolutely disgusted by the service received today, I will not be supporting this sore again.