Pathetic Service for online order

Firstly, I am typing this review with my middle finger.

I am at wits end regarding my online order and having to deal with Makro's customer care.

I placed this order on the 29th of April as the item was on special. I placed the order online (the Strubbens Valley showed it had stock) for collection, made payment immediately and the estimated collection date was 09 May.

The 9th of May came and went and I received no communication regarding the status of the order. Since then I have been phoning day in day out to find out what is going on. First to get told that there is no stock and someone will phone me back - and no one phones me back and I phone again DAY IN DAY OUT with me having to phone every time spending up to 30 minutes waiting on the phone for an answer just to get told that someone will phone me tomorrow. On Friday 17 May I get a call to say the order is now in progress and it will be ready for collection on Tuesday the 21st of May. The 21st came and went and NO FEEDBACK once again. I phone again just to get the same old no there is no progress on the order they will follow up. Phone again on the 22nd of May to get told NOW THERE IS PROGRESS, NOW WE HAVE STOCK someone will phone me first thing on Thursday morning the 23rd to follow up. By lunch time Thursday I have still not received a call and I phone again, just to get told that the lady dealing with the issue emails someone, she will phone me back in an hour. Guess what. It's Thursday night and still NOTHING!!!

I paid for this item, for more than 3 weeks now you have my money and I still don't have my time. How difficult can it be to fulfill an order for COLLECTION??? I phone the store and they confirm stock, YOUR WEBSITE SHOWS YOU HAVE STOCK so please explain to me what the problem is??? This is a gift for my fiance who's birthday is in 4 days and because of your pathetic service I will be empty handed??? FOR AN ONLINE ORDER PLACED ALMOST A MONTH AGO!!!????

Most pathetic service I have ever received.

I WANT AN ANSWER AND I WANT MY ITEM - AND I AM SICK AND TIRED OF HAVING TO CONTACT YOU!