Pathetic Service!!!!

"Nwabisa Mangxilana (Makro)

Mar 8, 2023, 17:48 GMT+2

Good day Amanda, Thank you for contacting us and apologies for the delayed response. Kindly note that we have forwarded all your details to candy, and they have booked a service call for your Candy machine. Your job number for the service call is Cdy-249150-93. It usually takes 72 working hours for the technicians to arrange the appointment and call out."

Only to find out that this job card number does not exist!!!! 😅😅 Wow if I could rate the level of service and level of trust it would be negative 5. Today is day 13 of absolutely nothing. Wendy from Marko HQ social media department phone me asking me if the technican who was supposed to have come out on Friday already come, and the answer was No!! She then told me they made contact and the technician would be there in 1 hour and she would call me back, and no one called me as promised. All I hear is promises and at this point I do not know what to believe anymore as I phoned the service center and Thabiso told me that the reason no one is coming is because the job card number does not exist on Candy's records. So who is now actually lying here????? @Marko can you just come and pick up this useless washing machine and give me a refund because I am now no longer interested,and will not be taking your calls anymore. Or I will just drop this useless machine at your store, and make sense. I bought it 9 months ago and still under warranty. Also can you read the reply I send on the previous review.