PATHETIC SERVICE EXPERIENCE AT MAKRO

I BOUGHT A UNIVA HOB,OVEN, EXTRACTOR FAN, POOLBOARD FROM MAKRO IN OCTOBER 2023. THE HOB GAVE ISSUES AND I REPORTED IT TO MAKRO ON 04 OCTOBER 2024, THEY REFERRED ME TO UNIVA AND I LOGGED IT WITH UNIVA. UNIVA ASSIGNED A TECHNICIAN TO COME AND ASSESS THE ITEM AND A PART ON THE HOB WAS REPLACED BUT IT STILL GAVE THE SAME ISSUES. I REPORTED IT AGAIN TO UNIVA AND THEY DECIDED THAT THE ITEM NEEDS TO BE REPLACED AS ITS FAULTY AND I NEED TO CONTRACT MAKRO WHERE I BOUGHT THE ITEMS FOR A REPLACEMENT. THATS WHERE ALL THE TROUBLE STARTED. I WAS SENT FROM PILLAR TO POST AND EVEN SPOKE TO THE TEAM LEADER, THEMBA DUIKER BUT ALL WAS IN VAIN. UNIVA HAVE SENT COMMUNICATION TO MAKRO TO REFUND ME BUT IT FELL ON DEAF EARS. THE SERVICE AT MAKRO IS PATHETIC TO SAY THE LEAST AND THEY WILL NEVER RECEIVE BUSINESS FROM ME, MY FAMILY OR ANY PERSON I CAME IN CONTACT WITH AS I WILL DEFINITELY SHARE MY EXPERIENCE WITH THEM. THEY MUST GIVE MY REFUND AND I WILL TAKE MY BUSINESS SOMEWHERE ELSE WHERE I WILL BE VALUED AS A CONSUMER. THERE SERVICE IS DISGRACEFULL WITH *********** STAFF PROVIDING BULL**** SERVICE