Pathetic service

I bought a Samsung Fridge in 2015 with a 5-year extended warranty which was due to expire in April 2020, so they've put a disclaimer on their website that any warranties due to expire during the lock-down will be extended until May 2020 due to COVID 19. I then went to Makro Alberton today to report that my Fridge is not working. The kind of service i received from the supervisor by the name of Tumi was horrific and pathetic to say the least, i was made to feel like a lower class customer to Makro, she does not know how to treat her customers. She even had the audacity to shout at me, for me that is pathetic customer service. she told me that there's nothing she can do for me because the Repair team is still on lockdown but according to Level 4 lockdown rules repairs for electrical appliances can resume. She had no care in the world whatsoever, I need my fridge to be repaired or else my food will get spoilt. I was advised that the store Manager (Keith Kula) was in a meeting, called the store several times but no one ever answers the phones. Is this how Makro treats their customers now????