Pathetic service delivery from Makro Amanzimtoti

I placed an online order on the 26 November 2021, for delivery as per Marko's policy of 3 to 7 days. on the 14th of December I tracked the order online and it was still being processed. I contacted Marko call center and requested a pick up from the Amanzimtoti store. I called the store and arranged for collection on the 17th of December. Upon arriving at the store to collect I was advised that some of the items in my order was out of stock and I would be refunded for it. The rest of the items were being packed, Two hours after me standing around waiting, I was informed that the system was down and I could not have my items as they could not invoice me. I requested a cancellation on the spot and was told I would receive a refund between 7 to 10 working days. After several follow ups since the 17th of December my order still hadn't been cancelled. I am so frustrated at the incompetency experienced from the staff at that store. In a time of crisis people are given the run around for money that belongs to them. Due to Makro's inability to deliver a service the customer bears the brunt?!