Pathetic service

We placed an order for 224 Shield Roll-on online , there was a shortage of the items we ordered and we agreed on them swamping them.

I had the impression that it was done ,until yesterday when we were handing out the items to the learners. I have sent numerous emails and even called this morning, this reference was given to me *** and they promised to get back to me which they never bothered to .

Makro is a big company to **** clients, I’m highly disappointed. What’s even more painful is that those items were supposed to be given to learners who really need them and your team couldn’t care less. You guys are making enough money to be taking from the needy , I expected better. You don’t take clients serious and customer service is none existence .

Please action the refund because we want to concentrate on other projects and time is something we don’t have . How does it take you guys over a week not to realize that your stock is over or is it something that you are used to doing to clients?