Pathetic service

I ordered a fan on 27 Nov and delivery was supposed to be within 5 working days. When the days passed i enquired and was told i will get my two fans on 20 Dec. Today i get a message that i will get a refund. I find this pathetic and Makro disrespecting its customers. My sister had also ordered and to date no one had communicated that there is a delay. Makro was getting interest on my money since 27 Nov but when they refund they don't add that. This is the last time i will buy from Makro. Pathetic service