Pathetic service

Item: Makro
Rating: 1
Author: naushad S

Pathetic service received from your online store, I placed an order on the 16th, for an item that was supposedly in stock, according to the website.

After receiving no updates on the order for a few days I sent an email querying the order, but received no reply.

Today, the 28th, I call in to customer services and get told the item can't be supp****. If I hadn't made that call, when exactly would I have received communication that the item was not in stock?

And for all my troubles I have the privilege of waiting 7 working days to receive my money back.

Helpful (0)

Replies (1)

Makro's replyOfficial

29 May 2020, 08:34

Good day Naushad,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply29 May 2020, 08:34

Official