Pathetic service

On 1 Oct I ordered coldrinks on the Makro app. Order was confirmed. App advised that order was packed on 3 Oct and collected by Wumdrop on 4 Oct. On 7 Oct I called Makro Customer Care. Gentleman tried to assist. He advised he cannot get through to Makro Silverlakes and when he does, he will get them to call me. Still waiting. On 7 Oct, I sent an email to Makro customer service. Was assisted by Palesa Thunzi, who advised that my query was sent to the relevant department. On 8 Oct, on the morning, I sent a follow-up email to Palesa. Till now, no response. On 8 Oct, at approx 13h30 I again called Makro Customer Service and spoke to a Buthle. She advised that she will call Makro Silverlakes. At 14h00, she called me and said that she cannot get hold of them as they may be on lunch and will call them at 15h00. I'm still waiting for some feedback. This is very frustrating as I have an event on Friday and I'm still waiting for my delivery. If they cannot supply me with the colddrinks, refund me and I will buy it elsewhere