Pathetic service

I had purchased a Bosch drill on the 13/08/2020. I had used the drill to attempt to drill a ***** on the wall and I personally felt the drill was not that powerful. I had went to the Springfield branch and was told the drill needed to be assessed as it had been used and once assessed I will be notified and if the drill is in good condition and no damage was done that I could get a refund and I completely understood. I had gotten an SMS on Thursday, 10/09/2020 to collect the drill. I went to the store the next day and when I had been given the drill back I told the guy who assisted me that I do not want the drill as I had stated that the reason I brought it back was due to the fact that I felt it was not powerful enough. The drill was brought back within 6 days of purchase with the original invoice. The job sheet stated no faults found with drill and I agree as I had no issue with it just the fact that it had not been powerful enough. The note on the drill said the customer may require a more powerful drill and by all means I would have gladly taken a more powerful one. Why was I not refunded? or even given a credit note as I would have checked for a more powerful drill. The guy who assisted me had just told me why did I buy the drill if I was not happy with it? Who the hell gives him the right to ask a customer that??? Why was I refused and I was told to sign the returns collection form. I even stated that I was not happy. This has been my second instance with Makro Springfield of poor customer service. The manager of that store clearly does not care about his/hers customers. I know my complaint may not be taken seriously by that store however I am just airing my opinion