Pathetic Service

I purchased an Urn on 10 September 2019. When the Urn arrived at my office it started leaking immediately after switching it on. The faulty Item was collected and returned on 16 September 2019, 3 days later (19 September 2019) I received a call asking if I would like a replacement or a refund. I requested a refund as I was not sure if it is a problem with the model of the Urn. I asked how long it would take for the refund to be processed and was told 3 - 7 working days. On the 23rd of September I requested feedback on the process. (No feedback received) On the 26th of September I requested feedback (No feedback was given) On the 30th of September I sent a 3rd email requesting feedback and yet again no feedback was given.

Yesterday 1 October 2019 I called in the morning and spoke to Francina, who said if I do not receive feedback I should call by 2pm. At 2pm I called because obviously I received no feedback and I spoke to another lady who said someone would get back to me by the end of yesterday and no one did. I called this Morning and spoke to Zanele who after all this back and forward emailing and calling from my side, told me I need to send through Proof of payment, ID copy and Proof of banking details and that it will take yet another 7 working days.

As per the above you can understand my frustration and see that I can't possibly wait another 7 working days. I shop at makro every single month with no problems, however the service I have received from your online department is totally unacceptable. Fast forward to today. I am told my refund has been processed and will be in my account in 2-5 business days. Makro are treating me like their mistakes are my fault!!! Pathetic customer service, DO NOT bother to call me with your empty apologies.