Pathetic Service By Makro

On 25 May I purchased online to the value of R380 which included delivery. On 28 May I received a email that a refund would be done due to my order being canceled. Due to me paying via EFT. I called in spoke to Sesethu and emailed my banking details as per the format she requested. Sesethu confirmed receipt of my banking details and adviced she will escalate through to finance. Refund TAT 48 business hours. I did a follow up on 2 June as I have not received my refund. The consultant adv it was not escalated to the finance department. She will now escalate to the finance department. I called did another follow up on the 4th June. Spoke to Bethany who advised the refund request was only sent to finance the very same day the 4th June. On 5 June I received a email advisng my order has been cancelled and a refund will take 2-10 working days. The amount of R330 will be refund. MAKRO... I WANT MY FULL AMOUNT OF R380.

You tell me you refunding less R50,without providing an explanation why a lesser amount will be refund.

I was told the refund will take 48 business hours via email received on the 28 May, it's already 102hrs later and still no refund.

I have called numerous times to follow up.

Why are you keeping back my R50. I want my full refund. Nothing was delivered.

Makro provides the worse service ever. I will never order anything via online from Makro, they will cancel the order and keep the delivery fee as if they delivered something.

This is day light *******. I expect a call explaining what the hell is going on and why I have been given the run around regarding my refund and why a lesser amount is being refund..

Disgusted by the incompetence