Pathetic Service

On the 3rd of December 2022 I wrote a review in terms of pathetic service received from Macro, notifying that I want a refund on a purchase I made online.

I subsequently received and email from Sivuyile Seyothula apologizing for the poor service rendered and stating that Macro will contact the relevant management for assistance with regards to my request for a refund and will be sure to revert with feedback.

On Saturday I received an sms from Macro stating that "Your Makro Order MAD***: Dear Belinda Pretorius. We are reaching out to inform you your order has been delayed due to high order volumes. Rest assured we are working on it and will notify you as soon as your order is ready."

I clearly stated that I am cancelling the order. In fact, I bought a decoder at Pep stores for R300 less.

I paid the online order with my Game card. Kindly transfer the credit asap.