Pathetic service

I bought a Hisense fridge from Makro Bloemfontein in March 2018. On the 25th January 2021 I noted that the fridge was not cooling, basically the fridge was hot. I visited the store the 26th January 2021 as it was rather too soon be experiencing gas problems and the fridge was still under warranty. I was advised to send through the serial number/Makro card number/address and contact details, a call would be logged to send a technician through to fix it.

It's the 6th February 2021 and I'm still waiting. This will be my 3rd week without a fridge, everything had to be thrown out as it had gone bad.

I am the one that constantly following up and the staff are telling me that Hisense are the ones dealing however I am holding Makro liable as I bought the fridge there.

This is beyond pathetic and for the mere fact that I'm expected to communicate with the contract is even worse as I'm not prioritized.

I am still waiting Makro, I'm also wondering if I'll be compensated for my groceries that had to be thrown out!?