1 reviews | Active since Apr 2015
Pathetic Service
We purchased a fridge on the 28th of November at the Springfield branch that was supposed to be delivered on the 3rd of December, instead it arrived on the 5th of December. Upon arrival, we found that the door was badly damaged and since it was glass, it cracked all over. The delivery guys were the ones that opened the box and witnessed the damage first hand and so they took it back to have it exchanged promising to have it delivered the following Tuesday, 10 December 2019. Today is 16 December 2019 and we still haven't received our fridge or a phone call explaining what's going on. How are we supposed to buy groceries and cook without a fridge? We're heading towards Christmas and we're supposed to live on take aways? Is this the type of service we're receiving from such a huge company? This is pathetic and it is theft. We will be opening a case against Makro.
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Could we request that you provide us with the card number used to make these purchases and also that you provide us with your contact details. Please be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential.
We look forward to assist you.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Thank you for your review on our Hello Peter platform, we do apologize for the delay in response and inconvenience caused throughout your journey with us.
Could we request that you provide us with the card number used to make these purchases and also that you provide us with your contact details. Please be advised that when responding with the requested information you will need to select the ''private reply'' option as any numerical digits are hidden from the public as they are identified as confidential.
We look forward to assist you.
Hope you find the above in order.
Kind regards
Makro Hello Peter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Makro Hellopeter Team