PATHETIC SERVICE AT MAKRO.. TAKING ADVANTAGE OF CUSTOMER RIGHTS!!

I purchased a Samsung Microwave from Makro at the end of July 2020.. It started giving problems at the end of October and that is when I took it to the store for an exchange or refund. The manager, Henry told me that they can't exchange or refund after 14days. What nonsense is this? Something that is brand new must be assessed and repaired?? How do you repair something new?! Clearly there is a manufacturing defect on this specific item. Samsumg is a big name it doesn't just pack up in 3months! Not impressed with the service at Makro. The consumer protection act states that the supplier cannot force the consumer to have the goods assessed and repaired. It is the consumers choice of a refund or exchange. Clearly Makro is going against the law and taking advantage. I should have been offered an exchange right there and then but I gave the manager Henry a chance till Monday 2nd November to sort it out (with an exchange or refund) I am not accepting repairs on a new item. If Makro won't do an exchange or refund then I will be taking this to social media. I will personally record a video at the store of how Makro takes advantage of consumer rights and share it on all social media platforms.

I hope this issue is sorted out ASAP as I have now been without a microwave for almost a week!