KM
Keith M
1 reviews | Active since Aug 2018
30 Jun 2020, 09:40
Pathetic service and no comuunication
Hi Good day
My name is keith malek , i have recently purchaced a skyworth Tv from you guys which had a shattered screen within a month of use from the inside. i brought the tv to you guys on the 22/06/2020 which you then refused to take back and started making comments that i damaged the tv from the inside(WHICH MADE NO SENSE)...i was then in contact with skyworth direct while i was at your springfeild branch, who then advised that makro should take my tv back and have it repaired and i did show the manager as well as a lady named Tracey the message. Makro then booked my tv in advising me that the tv will be sent back by wednesday 24/06/2020,and the guy mentioned i would get notification from makro... it is now the 30/06/2020 and still no response from makro. please i need feedback ASAP as to what is going on with my tv, i also have voice recordings of how unprofessional and rude your staff at the Sprigfeild branch is, and i would not hesitate to add this to social media aswell as the local radio station.
so im asking very kindly ...plkease get me feedback asap
***
Regards
Keith Malek
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
06 Jul 2020, 09:03Good day Keith,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jul 2020, 09:03
Official
Good day Keith,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
KM
Keith M's updateReviewer Update
20 Jul 2020, 13:06So it's being almost a moth that you guys at makro sent through a flashy response... FOR WHAT!!!
to show the public that yourl are assisting us as consumers fighting for what's right and what we have paid for.
So let me just update and do some name shaming for the Springfield branch.
So let's start after I left my tv with makro which refused to take it back and they booked it only because the manufacturer requested they do.
Its has being a month later I got 2 calls one from an Indian lady who called me to tell me that the makro technicians has assessed my tv and they not going to repair it she then asked me about the email that I have sent to Tracey Samuels regarding my booking of the TV.
And one from a lady Named Tracey Samuels about 2days later who then informers me that SKYWORTH does not want to repair my tv and that she will get back to me with a quote(very rude and arrogant)
I then got in touch with skyworth cause for some reason I didn't belive Tracey.
Skyworth advised that I should get makro to send me the email that they used to book my tv in at skyworth and they can't pick anything up.
I then emailed Tracey Samuels advising her of this and also requested a branch Manger contact number... Tracey sends me a screenshot of the message that skyworth sent to me.... She still can't provide that email.
She send me a mail with a lady's name Wendy Alaxander as the branch manager I call the number and apparently Tracey Samuels is not available and Wendy Alaxander line is always bust says the switch board operator.
All I want is my dam TV back and my attorneys will be in touch cause this goes against the NATIONAL CONSUMER ACT
to show the public that yourl are assisting us as consumers fighting for what's right and what we have paid for.
So let me just update and do some name shaming for the Springfield branch.
So let's start after I left my tv with makro which refused to take it back and they booked it only because the manufacturer requested they do.
Its has being a month later I got 2 calls one from an Indian lady who called me to tell me that the makro technicians has assessed my tv and they not going to repair it she then asked me about the email that I have sent to Tracey Samuels regarding my booking of the TV.
And one from a lady Named Tracey Samuels about 2days later who then informers me that SKYWORTH does not want to repair my tv and that she will get back to me with a quote(very rude and arrogant)
I then got in touch with skyworth cause for some reason I didn't belive Tracey.
Skyworth advised that I should get makro to send me the email that they used to book my tv in at skyworth and they can't pick anything up.
I then emailed Tracey Samuels advising her of this and also requested a branch Manger contact number... Tracey sends me a screenshot of the message that skyworth sent to me.... She still can't provide that email.
She send me a mail with a lady's name Wendy Alaxander as the branch manager I call the number and apparently Tracey Samuels is not available and Wendy Alaxander line is always bust says the switch board operator.
All I want is my dam TV back and my attorneys will be in touch cause this goes against the NATIONAL CONSUMER ACT
KM
Keith M's update20 Jul 2020, 13:06
Reviewer Update
So it's being almost a moth that you guys at makro sent through a flashy response... FOR WHAT!!!
to show the public that yourl are assisting us as consumers fighting for what's right and what we have paid for.
So let me just update and do some name shaming for the Springfield branch.
So let's start after I left my tv with makro which refused to take it back and they booked it only because the manufacturer requested they do.
Its has being a month later I got 2 calls one from an Indian lady who called me to tell me that the makro technicians has assessed my tv and they not going to repair it she then asked me about the email that I have sent to Tracey Samuels regarding my booking of the TV.
And one from a lady Named Tracey Samuels about 2days later who then informers me that SKYWORTH does not want to repair my tv and that she will get back to me with a quote(very rude and arrogant)
I then got in touch with skyworth cause for some reason I didn't belive Tracey.
Skyworth advised that I should get makro to send me the email that they used to book my tv in at skyworth and they can't pick anything up.
I then emailed Tracey Samuels advising her of this and also requested a branch Manger contact number... Tracey sends me a screenshot of the message that skyworth sent to me.... She still can't provide that email.
She send me a mail with a lady's name Wendy Alaxander as the branch manager I call the number and apparently Tracey Samuels is not available and Wendy Alaxander line is always bust says the switch board operator.
All I want is my dam TV back and my attorneys will be in touch cause this goes against the NATIONAL CONSUMER ACT
to show the public that yourl are assisting us as consumers fighting for what's right and what we have paid for.
So let me just update and do some name shaming for the Springfield branch.
So let's start after I left my tv with makro which refused to take it back and they booked it only because the manufacturer requested they do.
Its has being a month later I got 2 calls one from an Indian lady who called me to tell me that the makro technicians has assessed my tv and they not going to repair it she then asked me about the email that I have sent to Tracey Samuels regarding my booking of the TV.
And one from a lady Named Tracey Samuels about 2days later who then informers me that SKYWORTH does not want to repair my tv and that she will get back to me with a quote(very rude and arrogant)
I then got in touch with skyworth cause for some reason I didn't belive Tracey.
Skyworth advised that I should get makro to send me the email that they used to book my tv in at skyworth and they can't pick anything up.
I then emailed Tracey Samuels advising her of this and also requested a branch Manger contact number... Tracey sends me a screenshot of the message that skyworth sent to me.... She still can't provide that email.
She send me a mail with a lady's name Wendy Alaxander as the branch manager I call the number and apparently Tracey Samuels is not available and Wendy Alaxander line is always bust says the switch board operator.
All I want is my dam TV back and my attorneys will be in touch cause this goes against the NATIONAL CONSUMER ACT