Pathetic service and insulant staff

This place has the worst customer service ever, I have spent over 15K at this place, so far I have received a rotten steak, locks, without keys, and today, one of my android TV Box stopped working, This place is 30 KM from my home, I have so far travelled 180 KM for, bringing stuff back to them, of poor quality, or no quality control whatsoever. To Day I bought back the media box, there solution, we will send it in for repairs, It will take 21 working days, so this means, I now sit without a media box for 1 Month, at least. This product is made in China, so where they planning to repair this is beyond me, But hey anything they can do to inconvenience their customer as much as possible,

The staff there are striking for more money, Personally, I think Massmart should just fire the lot, as these people working in the return centre, are the most unfriendly staff ever, It's like Makro went out of their way, to find such low quality and unfriendly staff. They are unapologetic and have an attitude like they are doing you a favour. and if you open your mouth to complain, they stall talking about you in their African language, pity I can understand what they are saying, as I am educated.

But it's nice to know that white people are referred to as Umlungu ( whity ) and that we all seem to come in there with our white privilege. Maybe someone should educate them and let them know, the company they work for is owned by white white people, and they should feel privileged to work there.

So bottom line, I have to now sit for a month with no media box, I have subscriptions to Netflix and Prime video, I can not use, and just as an added bonus, when the media player is eventually repaired, I get to waist more time and petrol to go and collect it, and I know it will not work properly, as the manufacturer, is in China, and I know they are not sending this back there.

I work in customer service and have really in my life never seen such a lack of customer service.

But lesson learned, I will never support any Massmart store again in my life, even if they are giving away there, stuff.

So far I have wasted over 400 Rand in Petrol, not to mention all the time I have lost, because they basically sell garbage.

Great Job Massmart, I can now see why everybody is starting to buy from Places like Amazon, and Take a lot, these people know what customer service is.