Pathetic service and faulty products from Makro & KIC

We purchased a chest freezer from Makro Cape Gate in April this year. The freezer was broken. We had to call out KIC to investigate and they advised a the compressor was faulty. After spending hundreds of Rands trying to hold of Makro and struggling to get our query to Makro, we were then told we have to wait until after lockdown.

We waited and again tried getting hold of Makro to sort it out. They sent another KIC technician out to us. This time the KIC technician advised of a gas leak.

We were sold faulty products from Makro and after being pushed from pillar to post with this problem, we have requested a refund.

It's been 10days and not a single service consultant has gotten back to us from Makro!

How do companies get away with taking customers hard earned money during a worldwide crisis, and then do nothing to help when faults and poor service is reported???

Pathetic service from Makro. Can we just get a refund and have your team collect your broken freezer from our space.