CG
Christine G
1 reviews | Active since Jul 2019
05 Jul 2019, 09:32
Pathetic service and false advertising
I placed an online order for 2 items which was only 1 item was delivered in agreed time. I received the 2nd item afterwards. The 1st item was broken (cookerhood) and as per website details it's silver in colour (stainless steel) but I received a white one. I logged a query for the item to be returned the same day as received. After no feedback I had to phone to follow up. Eventually they collected the item. After 4 days with no feedback I phoned the call centre, held on for 13 minutes, but they could not tell me when they received the item back and when the refund will be done.
This is pathetic service and I will NEVER order from Makro again. They advertise falsely and have no recourse route to follow.
Helpful (0)
Replies (1)0
Replies (1)
Makro's replyOfficial
05 Jul 2019, 11:00Good day Christine,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of your return. Please be advised that we will do the necessary follow-ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of your return. Please be advised that we will do the necessary follow-ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
Makro's reply05 Jul 2019, 11:00
Official
Good day Christine,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of your return. Please be advised that we will do the necessary follow-ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused you and for the customer service you have received in this regard. We understand your frustration and disappointment in the handling of your return. Please be advised that we will do the necessary follow-ups and provide feedback the soonest received.
We would like to resolve this matter as soon as we can to avoid any further inconvenience for you.
We do humbly apologize and thank you for allowing us to assist.
Kind Regards,
Makro Hellopeter Team