Pathetic service and dysfunctional app

On the 24th of July I tried purchasing on the makro app, I used payflex as my payment method, the payment went thru from both, payflex and the bank account used but when I was returned to the merchant screen it showed that no payment had gone thru and that I should retry!! My Only is already gone out of the account for the order and my payment plan has already started yet on the makro app it shows that I need to do payment and the order is pending, I tried co racting makro 2 days in a row the first time I was asked to send in proof of payment which I did, however I got no response after that, so I called in today again, and was told that they are "investigating the matter" this is poor poor service why must I be left stranded now? Makro really are a huge mess up with their poor performing ,always something or the other going wrong. Payflex advised that they did email makro and have to wait for a response clearly makro do not care about their customers....I spend alot of money at makro, probably in excess of 10k a month, but I guess they do not value my business, and judging by other reviews do not value any customers business.

It isn't rocket science to have not been able to resolve my issue almost immediately, yet here I am 3 days later money gone, no order processed and no idea what the heck is going on, makro, proces my order or just reverse it, between you guy poor service and payflex poor service, customers are losing out

Stop asking for reviews all the time, spend more time getting your ducks in a row with your online systems, because it seems you guys want to offer every opportunity for people to part with money yet do not want to play your part in providing the service, go and learn from takealot because their online service is excellent.

I got thru to your call centre 3 out of probably 10 attempts because the line keeps dropping

The email address for customer support on the app is useless because they don't bother responding

And I have had 0 feedback 3 days after the incident

I want my issue resolved.......