Pathetic service and delivery

I have spent the past 10 days trying to establish where my delivery is. Part delivery of my order was made on the 23rd of November. Since then I have phoned and emailed the call centre consistently and other than finding out the other part of my delivery was damaged by the courier en route have no more information. I paid R5700 for this part and to date no one from Makro has had the courtesy to come back to me to apologize and advise if I am going to get a credit or a new delivery. I have been the one to follow up every day. All emails and calls get the same feedback - we are sorry and are following up. Not good enough. I should have been advised immediately that there was an issue and provided with a solution. By now after all my calls and emails I should be a priority issue. BUT NOTHING!!! It is pathetic and I am extremely unhappy. I need answers not more platitudes. Nor requests to rate agents who haven't achieved anything. One star is actually too much!!