Pathetic Service and Attitude

I purchased goods cash from Makro Springfield on 28/11/2019, I paid deliveryfor all my goods which included a washing machine ,chest freezer and office cupboard to be delivered on 03/12/2019 as arranged by Makro as I would be present to receive the goods. On 03/12 I called to find out if all was on track and was advised that all was good. when the delivery arrived the freezer was jot delivered and I called the store and was advised that the freezer reserved for me was sold. Leon Poliah advised that he cannot get me a freezer till next week and a few minutes later phoned me and said he managed to locate one and wi) deliver on 05/12/2019. My domestic was on site at home and my mum inlaw arrived to over see my delivery... the delivery agent was alone to carry a big freezer down a flight of stairs. The lid has oil stains and the agent said it was a demo that it was previously opened and did not have the cling plastic on the unit. My mum inlaw is a very old person and signed for the delivery as she cannot see properly. When we got home, and checked the baskets are bent a bit, the freezer has two dents, it smells of onions and it has stains on the lid, this looks like someone elses return,I called to speak to Leon however got through o Rico who questioned me like I am under interrogation, the driver who delivered was present next to him and he was the one who also told my mum inlaw this Unit is sanitized and now denys it and says my mum inlaw wanted to sanitize it, why on earth will she want to sanitize what does not belong to her or for that matter something brand new. Further more he said that this was a demo, then when faults were pointed out, as in the smell, he said its from the factory. That's a joke really. When I asked Rico to speak to Sue Anne Jones the GM of the store he said I cannot, nor can I have the details for her,email address or anything... he said i should email him and he will convey the details... really now!! When i said I want it uplifted tomorrow 06/12/2019, he said he cannot and only Saturday. I told him I need it uplifted tomorrow as this is urgent. No help, no solution suggestions, even when i said i want a refund, he said ya sure! No effort to retain the customer, absolutely pathetic. seriously. Makro gave me somebody else's defective goods just to say well we gave you a freezer.... Appalling and pathetic!