Pathetic service and armatures working at makro

i have ordered a top loader LG machine on 21 August 2022 online and paid for it ,according to makro items will be delivered within 2 to 5 days, to date i haven't received the delivery, on Thursday i got an sms indicate that the items will be delivered, to my surprise i got a call from makro coordinators in centurion telling me that they have notice that i have placed an order of LG 767L and they will combine the two orders and deliver them ,Friday morning i received a call from makro coordinators from centurion asking telling me that the fridge that i bought wont be able to fit in to a normal door, asking me if i have a sliding door, what surprise me is that the dimension of the fridge are the and the was no disclaimer on the advert t of the fridge indicating who can buy it, this was a very rude comment because people are employed to coordinate delivery not to determine who buys what, the lady said she will speak to her manager and ask if they cant book a service technician to come and take out the door so that the fridge can enter the house, after few minutes she calls me again and told me that the manager said i bought the fridge knowing the size and its not their problem, mind you i didn't complain about the size their the one who fiddle their nose to people business now they got what they want but cant handle it, at 14:00 on Friday i gave the driver a call asking when will the fridge and the washine machine be delivered and to my surprise she told me that she was instructed by the store to return the goods, i followed up with the makro coordinators in centurion ,the way they are so childish and never take customers serious some guy answered the call and told me the lady who can assist me is not around she will tell her to call me back, after an hour i call again and ask why didn't the lady call me to give me feedback, he attempt to response and the response didn't make sense then i asked to speak to manager, and ask what is happening why is the order not delivered and she told me HEAD office told them to holding the goods and not deliver them and i ask why was i not inform and she said she is surprise but its the responsibility of makro not the driver to inform me when something is happening with the delivery im waiting for ,the manager said head office is saying the is 2000 and some money that is short but i told her the fridge was selling at the price of 39 999 to which i paid that Saturday ,and i ask for the number of head office to speak to them and understand what is the problem, she responded and said she doesn't have the number cause everyone is working from home, but even though people are working from home they still have their cell phones, companies are installing team companies have skype where people can communicate, I waited for her to give me feedback as promise before she knock off to which she didn't, Saturday morning i called the call Centre to find out and they advise that i should call makro centurion to which i did and i was transfer to the online department where i find this lady who was very unprofessional, who run makro like a ****a shop ,she has no customer services at all i wonder how was she appointed to deal with customers with such a stinking attitude, she answer the call and talk to his colleagues about my order but not answer my questions but was in a position to gossip with her colleague and say my order has been a problem since yesterday, she told me that she need to follow up with her manager ,she couldn't even give me an estimate at what time will she provide me with feedback, and i told her even your manager promise to get back to me but she never did that how will you do better, and she said she is a different person but i told her you are still working for the same company till now she hasn't come back to me and provide me with feedback its 22:00 this show how rude and full of themselves people that work at makro. i told the lady i need my money back can she process a refund and provide me with evidence that a refund has been provided, i also tried to fone the call Centre from 11:00 with no success i don't want those goods anymore, can i be given my money i will go and buy from take alot or metrolifestyle because they have the same goods take a lot is very good they keep you inform with yur order bvery pro-active maybe makro need to learn from them im not happy at all and i want my money back, the order numbers are Online order #MAK*** and Online order #MAK*** you cannot tell me that you will deliver once when your advert says order above 500 you deliver for free,i have paid close to 50k yet makro is complaining about petrol to deliver,the goods ,petrol that wont even cost 1000 this is pathetic and disgusting this is evidence by the number of complains posted and makro is not worried about their reputation no wonder they are making so much loss of because of the way they treat their customers, their business is not done of good practice by applying good business principles and treating customers with respect and honouring their promises please refund me ,my account no is ***,standard bank, T M Msiza,im no longer interested in the pathetic service ,will buy where they put customers first the number that was calling me was *** on thursday and friday and saturday i called the following number *** and spoke to that armature from online service