Pathetic Service

This is a copy of the mail sent to the Customer contact Centre. The first mail was to "***" which I found on line but the address was rejected. Afetr futher research I found a different address +"I bought a blue tooth mouse on line O/N MAK ***. It is wholly unsuitable so I went on line and it said that I can return it to branch, in this case Strubens valley. there they told me I couldn't return it there as it came direct from a supplier and that I had to log a return on line. In the meantime I had ordered another mouse O/N MAK*** which was subsequently cancelled due to no stock availability. I called the on line queries where I was told to E Mail a photo of the mouse in its packaging {I have no idea why} I was the told to book a return on line which I subsequently did and the ick up was scheduled for today,Monday. Having waited at home all day and having had NO communication, I called the help desk. They couldn't use the reference number, only the original order number for the order that was cancelled.. What is the purpose of a reference number if its of no use. I was then told that there was a backlog and that it could take 48 to 72 hours to resolve. I find this unacceptable. I asked for the Supervisor and was told that the Supervisor was busy. I am still waiting for the Supervisor to call me, I find this lack of service to be wholly unacceptable and I'm now out of a considerable amount of money and have to wait an inordinate amount of time for my refunds. I suppose I now have to wait for a reply on this mail, who knows when.