Pathetic Service

I am completely and utterly p*ssed off from the service i received from Makro. I ordered a headboard in March which was supposed to be dispatched on April 3rd. I had to constantly call for an update with no help and every time they “escalate” the query. On Saturday they promised me delivery today the 7th (4 days after it was supposed to be delivered). I have been on the phone with them since 8am and the courier company who sent the wrong vehicle to collect furniture. A car not a van or truck?? A CAR? I could have then collected the items myself. I am so freaking frustrated and infuriated because they are pathetic. Makro took more than 3 hours to rebook another delivery when I explicitly stated that I cannot make myself available for delivery on any other day. I had already cancelled my tasks for today - the day I was promised delivery. I sat and waited the entire day for them to **** up yet again. I’m so ****ed off and requested a refund if it’s not delivered today which they went a rebooked it for tomorrow to be delivered. They do not understand people have jobs and businesses that they run and now we must sit around and wait for them to deliver something which was paid for almost 3 weeks ago.