SS
Sunjith S
1 reviews | Active since Jun 2012
01 Oct 2019, 14:37
Pathetic service
Good day
I have been looking to purchase a hard drive and after doing my research I found one that matched my requirements at Makro. I tried to purchase online but it was not available as an online purchase. I then managed to go to the cornubia store where there website did how stock available. I went through to the store and showed them the printout of their website and was told that they cannot help him as they have been out of stock. I then called the customer service who was just as unhelpful and then insisted that there website showed no stock. I then went back onto the website on my mobile and once again the item showed that stock was available. This is just so ridiculous.
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Makro's replyOfficial
02 Oct 2019, 10:25Good day Sunjith,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused, we have had system difficulties with our contact center as well as our site, however, we have had our IT team urgently attend to the problems and soon they will be operational.
With regards to your complaint, we have contacted the store and they advised that they are also out of stock for this last chance item.
Apologies once again for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused, we have had system difficulties with our contact center as well as our site, however, we have had our IT team urgently attend to the problems and soon they will be operational.
With regards to your complaint, we have contacted the store and they advised that they are also out of stock for this last chance item.
Apologies once again for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Makro's reply02 Oct 2019, 10:25
Official
Good day Sunjith,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused, we have had system difficulties with our contact center as well as our site, however, we have had our IT team urgently attend to the problems and soon they will be operational.
With regards to your complaint, we have contacted the store and they advised that they are also out of stock for this last chance item.
Apologies once again for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the inconvenience this has caused, we have had system difficulties with our contact center as well as our site, however, we have had our IT team urgently attend to the problems and soon they will be operational.
With regards to your complaint, we have contacted the store and they advised that they are also out of stock for this last chance item.
Apologies once again for the inconvenience this has caused.
Kind Regards,
Makro Hellopeter Team