MS
Mary S
1 reviews | Active since Sept 2020
10 Sept 2020, 13:38
Pathetic service
<div>I had a very bad experience at Makro Springfield in Durban. I was buying meet from the store, i believe that this mans name was *****. I asked for help regarding and tray of meat,he completely refused and another old man standing next to him that he will not help an Indian. I received help from a young man working there who's name was *****. I'm sorry to say that because of this name named ***** I will no longer be shopping at Makro Springfield</div>
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Makro's replyOfficial
10 Sept 2020, 15:33Good day Mary,
Thank you for your review on our Hellopeter platform and we do apologize inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and please note that we just tried calling you on the numbers provided to gather more information and extend our apologies however, they do not seem to exist.
We assure you that we will have your complaint addressed and dealt with internally with relevant departmental managers at our Makro Springfield Branch. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and please note that we just tried calling you on the numbers provided to gather more information and extend our apologies however, they do not seem to exist.
We assure you that we will have your complaint addressed and dealt with internally with relevant departmental managers at our Makro Springfield Branch. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply10 Sept 2020, 15:33
Official
Good day Mary,
Thank you for your review on our Hellopeter platform and we do apologize inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and please note that we just tried calling you on the numbers provided to gather more information and extend our apologies however, they do not seem to exist.
We assure you that we will have your complaint addressed and dealt with internally with relevant departmental managers at our Makro Springfield Branch. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and please note that we just tried calling you on the numbers provided to gather more information and extend our apologies however, they do not seem to exist.
We assure you that we will have your complaint addressed and dealt with internally with relevant departmental managers at our Makro Springfield Branch. We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team