Pathetic service

Makro by far gave us the worst online experience ever. We placed an order on 3 December 2024 with all pantry items which take 2 days to be delivered. However order estimated delivery was on the friday 6 December 2024 we had called that morning and was advised we would received the order by 7pm np order arrived. We then called on Saturday morning and was told we will receive our order on on Monday or Tuesday so we had waited till then and received nothing. On Wednesday morning we had called the call centre numerous times and was told many times they will get back to us or they would call within 2 hours!!!!! That But we never waited and kept on calling as this is unprofessional for such a big company. We called and called no one proceeded to help us other than putting us thru to value logistics who the delivery items were with we spoke to so many people and got no where this service is so terrible and we had finished all of our minutes and airtime even calling for our order and they kept telling us we need to speak to value logistics or putting is on hold and telling us they will call us back the call centre agents lack energy or assistance absolutely useless we wasted so much time and energy and airtime which no one is going to reimburse and further more we had paid makro not value logistics so why was it our duty to call them and check for our order... eventually we had gotten so tired we called the makro in springfield park durban to see of we could pick up our order from they were also unhelpful and rude even the receptionist is so rude and kept transferring me to unanswered lines unbelievable then we had spoke to a lady in online orders at that branch and she told us she will call us with feedback.... waited 2 hours amd called back and she told me that she was waiting for them to get back to her to tell us if the delivery will be delivered by the end of Wednesday. She had called around 2pm and told my hubby we will receive the order in 2 hours then by 4 nothing had come and we had called again this time I had spoken to a manager by the name of blessed who was the only one who helped us and kept yo his word .. he called value logistics and found out about our order and ensured us we would get the order by 7 pm and he had kept to his word and we had gotten it at exactly 7pm. I really wonder how they do their jobs and take money from customers without fulfilling the orders it's so sad and pathetic the service we received from makro other than being helped by Blessed no one else bothered to find out anything ... also how can we be reimburst for all our airtime hey Makro???????

Very unhelpful staff.