PATHETIC SERVICE!!!

On the 09/11/2022 I placed an online order with Makro, I was asked to purchase for R 500 to get free delivery, I needed dog food for the next month so just added that onto my order.

My order was placed and paid for online on the 09/11/2022, my order was processed and my delivery was split into 5 different deliveries by Makro.. No probs I was fine with that, I got 4 deliveries in a week and thought this is good service.... My 5th delivery which was my dog's food has not been delivered to date! 05/12/2022...I have called several times and spoke to consultants to follow up on this order and was told it would be delivered, by the 24/11/2022 my dog is now running out of food and still no delivery, I called into the call centre again and just asked to cancel the order, I spoke to Ayanda Radebe, who informed and emailed me to inform that she will process the cancelation, it would take up to 10 working days, since the 01/12/2022 I have emailed to follow up on the cancelation and refund, I have no reply yet, noting to say this has been done on ypur side!!! I have been trying today from 09:30 to contact your call centre, hold on until my airtime finishes and still don't know if and when my refund will be done!!!

For such a huge company this service is pathetic!!!!!!!!!

I NEED MY REFUND TO GET MY DOG FOOD!