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Anneline D
1 reviews | Active since Nov 2016
11 Jun 2024, 11:27
Pathetic Service
Purchased an air fryer from Makro, item was delivered on 20th May, in less than 2 weeks the item stopped coming on, followed the process and asked for a replacement. Item was picked up and no email no phone call from Makro.
Call in their call centre, the contact centre agents cannot read and summarize whats on their system and feel frustrated in speaking to you, when you ask to speak to a manager the call gets cut, after all my wasted minutes and no resolution was told the item is out for delivery on the 10th June, no delivery or sms or call was made to me on the 10th June or prior 10th June. Call the contact centre back and told the tracking number on system is the initial one and their not sure if the item is out for delivery.
Utterly frustrated dealing with this team and their pathetic service, how do you expect to maintain your customer base at this rate like really??
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Replies (5)AD
Anneline D's updateReviewer Update
11 Jun 2024, 15:28Thank you for the automated reply, all we need is your human element of some EQ.
All i want is my item replaced and delivered to me, I have a brain tumor survivor husband who cannot be using a stove hence the reason i purchased an air fryer,
This is frustrating, i just want to know the date of delivery of my replacement please!
All i want is my item replaced and delivered to me, I have a brain tumor survivor husband who cannot be using a stove hence the reason i purchased an air fryer,
This is frustrating, i just want to know the date of delivery of my replacement please!
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Anneline D's update11 Jun 2024, 15:28
Reviewer Update
Thank you for the automated reply, all we need is your human element of some EQ.
All i want is my item replaced and delivered to me, I have a brain tumor survivor husband who cannot be using a stove hence the reason i purchased an air fryer,
This is frustrating, i just want to know the date of delivery of my replacement please!
All i want is my item replaced and delivered to me, I have a brain tumor survivor husband who cannot be using a stove hence the reason i purchased an air fryer,
This is frustrating, i just want to know the date of delivery of my replacement please!
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Anneline D's updateReviewer Update
11 Jun 2024, 15:38Wow, thank you for your call from "MAKRO HEAD OFFICE" speaking to your consultant named "Zanele", please pull out this call and give me feedback as to why she ended the call and feels satified by giving me a waybill number and telling me that YOUR 3RD PARTY COURIER SERVICE WAS SUPPOSED TO HAVE DELIVERED TO ME ON THE 10TH its now 15:38pm and Courier guy is certainly not delivering today.
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Anneline D's update11 Jun 2024, 15:38
Reviewer Update
Wow, thank you for your call from "MAKRO HEAD OFFICE" speaking to your consultant named "Zanele", please pull out this call and give me feedback as to why she ended the call and feels satified by giving me a waybill number and telling me that YOUR 3RD PARTY COURIER SERVICE WAS SUPPOSED TO HAVE DELIVERED TO ME ON THE 10TH its now 15:38pm and Courier guy is certainly not delivering today.
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Anneline D's updateReviewer Update
11 Jun 2024, 15:41OH MY WORD WHAT A JOKE!!!!!, WAYBIL NUMBER MML*** IS THE TRACKING NUMBER GIVEN TO ME BY ZANELE, WHICH IS THE TRACKING NUMBER FOR THE ORIGINAL ORDER I DID AND HAS THE NERVE TO GIVE ME ATTITUDE!! WHAT BULL****.
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Anneline D's update11 Jun 2024, 15:41
Reviewer Update
OH MY WORD WHAT A JOKE!!!!!, WAYBIL NUMBER MML*** IS THE TRACKING NUMBER GIVEN TO ME BY ZANELE, WHICH IS THE TRACKING NUMBER FOR THE ORIGINAL ORDER I DID AND HAS THE NERVE TO GIVE ME ATTITUDE!! WHAT BULL****.
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Anneline D's updateReviewer Update
11 Jun 2024, 15:54Does your team know how to do their job and analyze the system?, if i use the tracking number MML***-R, it clearly shows that the delivery on Monday was to JHB, I am in Cape Town, how does your consultants including your staff in HQ dealing with complaints give customers false information to tell me Courier guy is supposed to have delivered my item on Monday 10th June when its clearly been delivered in JHB when I am in CT!!!!, What am i dealing with here!!!! when is this getting resolved, i give your team more information on whats happening on my account. You guys are so dam *********** honestly!
HOW IS THIS GETTING FIXED!!!! I HONESTLY REGRET PURCHASING FROM YOU GUYS!
HOW IS THIS GETTING FIXED!!!! I HONESTLY REGRET PURCHASING FROM YOU GUYS!
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Anneline D's update11 Jun 2024, 15:54
Reviewer Update
Does your team know how to do their job and analyze the system?, if i use the tracking number MML***-R, it clearly shows that the delivery on Monday was to JHB, I am in Cape Town, how does your consultants including your staff in HQ dealing with complaints give customers false information to tell me Courier guy is supposed to have delivered my item on Monday 10th June when its clearly been delivered in JHB when I am in CT!!!!, What am i dealing with here!!!! when is this getting resolved, i give your team more information on whats happening on my account. You guys are so dam *********** honestly!
HOW IS THIS GETTING FIXED!!!! I HONESTLY REGRET PURCHASING FROM YOU GUYS!
HOW IS THIS GETTING FIXED!!!! I HONESTLY REGRET PURCHASING FROM YOU GUYS!
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Anneline D's updateReviewer Update
12 Jun 2024, 08:26I want you to know I am escalating this to Mass Mart, they should have full sight of what their provider Makro is providing in terms of service to its customers.
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Anneline D's update12 Jun 2024, 08:26
Reviewer Update
I want you to know I am escalating this to Mass Mart, they should have full sight of what their provider Makro is providing in terms of service to its customers.