Pathetic service

I purchased a Hisense fridge online in September and it hasn't been working for 3 weeks now.Ive been calling and sending emails and I keep getting endless excuses.I was told Makro is waiting for credit from Hisense and only then that's when they will be able to replace their s****py fridge meaning that I will be spending ths Christmas without a fridge.I so regret purchasing from ths store.