1 reviews | Active since May 2022
Pathetic service
I am tired of not getting straight answers.
I took my MILEX 23L AIR FRYER OVEN WITH ROTISSERIE, back to Makro Cape Gate on the 18th of April 2022, because the elements were not all working, I only had the item less than a month before noticing this. They would not simply replace it and I was told it would have to go to the supplier for assessment. I was promised a turnaround time of 14 days. It has been a month and I still do not have my Air Fryer. Apparently it has been repaired and was dispatched from JHB on Friday 6 May 2022. Today is Tuesday May 17th and Lucrecia Maart who I keep having to contact cannot tell me where it is or when I will get it. All she says is that she is waiting for the Milex Representative to return the Oven. I paid good money for this item and I have now been without it as long as I had it. This is pathetic service.
Lucrecia needs to learn the old saying "the customer is always right, even when he is wrong, he's right" And not imply that I did not listen to her when she informed me that the turnaround time is longer than I was told, which she never did and my son can vouch for that.
She has also regularly told me that they are busy with a lot of claims and its not just mine etc.
Lucrecia needs to learn the old saying "the customer is always right, even when he is wrong, he's right" And not imply that I did not listen to her when she informed me that the turnaround time is longer than I was told, which she never did and my son can vouch for that.
She has also regularly told me that they are busy with a lot of claims and its not just mine etc.
However, I have just (18 March) received an email from Sifiso at Polaroid, (on behalf of Milex) informing me that the Air Fryer has been repaired and the store should receive it in the next week or TWO!?
When I was previously informed via email from Lucrecia at Makro Cape Gate that the unit was repaired and in fact left JHB on the 6th of May.... What is taking so long!? Who is lying to me!?
Utterly pathetic! I will not be treated this way!
However, I have just (18 March) received an email from Sifiso at Polaroid, (on behalf of Milex) informing me that the Air Fryer has been repaired and the store should receive it in the next week or TWO!?
When I was previously informed via email from Lucrecia at Makro Cape Gate that the unit was repaired and in fact left JHB on the 6th of May.... What is taking so long!? Who is lying to me!?
Utterly pathetic! I will not be treated this way!