CN
Charlene N
1 reviews | Active since Dec 2019
11 Dec 2019, 15:03
Pathetic Service
On the 27th of November I placed a online order for my children’s Christmas presents. Today 10 days from order the system still says in progress. I have contacted the call center numerous time to be told that someone from the DC would give me feedback within 2 to 7 hours however I have had no feedback. Surely if they cannot meet deliver date they should give us refunds so that we can purchase elsewhere. What a ridiculous lead time Do you need a full month to deliver for Christmas!!! I will never purchase from Makro again!
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Makro's replyOfficial
12 Dec 2019, 12:17Good day Charlene,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply12 Dec 2019, 12:17
Official
Good day Charlene,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team